1. Booking your holiday
& payment
To secure a booking for Grange Farm, a £ 200 deposit per week /
weekend is required, as well as a completed booking-form. The
balance is due six weeks before the starting day of the rental
period. Bookings made less than two months before the start of the
rental period, must be paid in full.
Payments are accepted by Cheque, bank transfer or Paypal. After
receipt of the deposit and / or balance, and the cheque / payment
has cleared, your booking will be confirmed via surface mail or
e-mail. Payment for the balance and the security deposit are only
accepted in the form of one payment (several cheques or bank-
transfers from several people with different names and addresses
lead to misunderstandings and mistakes). If payment is not received
in time, we reserve the right to cancel your booking, in which case
condition 2 applies.
2. Cancellation Policy
If through unforeseen circumstances, you have to cancel your
holiday you must let us know in writing as soon as possible. On
receipt of such notice, we will do our best to re-let the house. If
we are successful, we will refund you your money (or part if we are
only able to re-let the cottage for part of your rental period)
less£100.00 per week / weekend for our administration costs. If we
are not able to re-let the house, you will be liable to pay 100% of
the total price.
We advise you to
take out travel insurance.
For Covid-19 see point 9.
3. What we expect of you
3.1 On the starting day of your rental period, you can enter the
house at 4:00 pm. On the day of departure, please leave the
property by 10:00 am. (A later departure time might be possible if
agreed beforehand when making the booking and is only possible for
weekend breaks with departure on Sunday).
3.2 You must look after the house and its content and leave it in
the same condition as it was on your arrival. You will be
responsible for the cost of any damages, breakages, losses and any
extra cleaning or repair costs which arise due to your
non-compliance with this condition.
3.3 We expect all clients to have consideration for other people.
If in our reasonable opinion or in the reasonable opinion of any
other person in authority, you or any member of your party behaves
in such a way as to cause or be likely to cause danger, upset or
distress to any third party or damage to property, we are entitled,
without prior notice, to terminate the booking of the person(s)
concerned. In this situation, the person(s) concerned will be
required to leave the accommodation or other service. We will have
no further responsibility towards such person(s). No refunds will
be made, and we will not pay any expenses or costs incurred as a
result of the termination.
3.4 Respect the no-smoking policy throughout the whole of the
house.
3.5 You are not allowed to bring any pets into the property.
3.6 To be aware that the top bunk beds are not suitable for
children under the age of 6.
4. Parking
Please note it is essential that al clients are aware when making a
booking that we offer parking for a maximum of 4 vehicles. Due to
the size and the lay out of the village no other convenient parking
is available.
5. Rights of Entry
We reserve the right to enter the property to inspect the house
and/or carry out any necessary repairs or maintenance.
6. Complaints and problems
In the unlikely event that you have any reason to complain or
experience any problems with your holiday, you must inform us
immediately. Until we know about a problem or complaint, we cannot
begin to resolve it.
7. Our Liability
Should a property be removed from our portfolio prior to your
holiday (possible sale of property, use by owner, long let taken),
we will offer, whenever possible another home of similar standards
or a total money refund. We shall not incur any further liability
for damages or consequential loss; or for cancellation due to
circumstances beyond our control, including war or threat of war,
riot, civil strife, industrial dispute, terrorist activity, natural
or nuclear disaster, fire, adverse weather conditions or any other
cause.
8. Security Deposit
A refundable security deposit of £250 is payable with your balance
of hire. This will be refunded within 30 days of the end of your
holiday less any deductions for the repair of any breakages, losses
or damage to the property or its contents. If you have any
breakages, please let us know as soon as possible so that we can
make any necessary replacements for the benefit of subsequent
guests. Please note that damages and losses are not limited to the
security deposit and any costs in excess of this amount will be
invoiced and payable in full without delay. The security deposit
will also be used to cover any additional costs of cleaning if the
property is left dirty or if vacated later than 10.00am on the day
of departure (unless a later departure time agreed
beforehand).
8.1. Recycling & Security deposit: The security deposit will
also be used to cover any additional costs incurred because the
recycling policy has not been followed. This includes using the
correct bins.
9. Covid-19 Cancellation Policy
If your booking cannot go ahead as planned due to
Government restrictions / a lockdown situation arising out of the
Covid-19 pandemic, then we will refund you, or you can choose to
reschedule your booking. However, if you and your party wish to
cancel for any other reason, then our normal cancellation policy as
per point 2 applies.
If you fall ill with Covid 19 before your stay and cannot
come on holiday, or you have been asked to self-isolate and
therefore you cannot come on holiday, we will not be able to refund
you.
Grange Farm booking-form Feb 21.docx
Grange Farm Holiday Cottages
High Hawsker; Whitby; North Yorkshire; YO22 4LF; England
Telephone: 07976 836678 Email: info@grangefarm.net
© 2023
Grange Farm Holiday Cottage. All rights
reserved
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