Terms & Conditions

1. Booking your holiday & payment


To secure a booking for Grange Farm, a £ 200 deposit per week / weekend is required, as well as a completed booking-form. The balance is due six weeks before the starting day of the rental period. Bookings made less than two months before the start of the rental period, must be paid in full.
Payments are accepted by Cheque, bank transfer or Paypal. After receipt of the deposit and / or balance, and the cheque / payment has cleared, your booking will be confirmed via surface mail or e-mail. Payment for the balance and the security deposit are only accepted in the form of one payment (several cheques or bank- transfers from several people with different names and addresses lead to misunderstandings and mistakes). If payment is not received in time, we reserve the right to cancel your booking, in which case condition 2 applies.

2. Cancellation Policy


If through unforeseen circumstances, you must cancel your holiday you must let us know in writing as soon as possible. On receipt of such notice, we will do our best to re-let the house. If we are successful, we will refund you your money (or part if we are only able to re-let the cottage for part of your rental period) less £100.00 per week / weekend for our administration costs. If we are not able to re-let the house, you will be liable to pay 100% of the total price. We advise you to take out travel insurance.   For Covid-19 or any other pandemic situation, see point 9. 

3. What we expect of you


3.0 On the starting day of your rental period, you can enter the house at 4:00 pm. On the day of departure, please leave the property by 10:00 am.
3.1 You must look after the house and its content and leave it in the same condition as it was on your arrival. You will be responsible for the cost of any damages, breakages, losses and any extra cleaning or repair costs which arise due to your non-compliance with this condition.
3.2 We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the booking of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility towards such person(s). No refunds will be made, and we will not pay any expenses or costs incurred as a result of the termination.
3.3 It is prohibited to smoke in the house.
3.4 It is prohibited to charge electric bicycles or e-scooter batteries in the house. If you need to charge them, please ask us for advice of where you could charge them.
3.5 Please do not leave any other electric devices charging while not in the house, and do not charge anything on top of bedding, clothes, or soft furnishings.
3.6 It is not allowed to use candles in the house.
3.7 The use of deep fat fryers on the premises is strictly prohibited.
3.8 You must keep all (fire) exits / doors clear and not obstruct them.
3.9 You are not allowed to bring any pets into the property.
3.10 To be aware that the top bunk beds are not suitable for children under the age of 6

4. Parking 


Please note it is essential that al clients are aware when making a booking that we offer parking for a maximum of 4 vehicles. Due to the size and the lay out of the village no other convenient parking is available. 

5. Rights of Entry


We reserve the right to enter the property to inspect the house and/or carry out any necessary repairs or maintenance. 

6. Complaints and problems


In the unlikely event that you have any reason to complain or experience any problems with your holiday, you must inform us immediately. Until we know about a problem or complaint, we cannot begin to resolve it. 

7. Our Liability


Should a property be removed from our portfolio prior to your holiday (possible sale of property, use by owner, long let taken), we will offer, whenever possible another home of similar standards or a total money refund. We shall not incur any further liability for damages or consequential loss; or for cancellation due to circumstances beyond our control, including war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or any other cause. 

8. Security Deposit


A refundable security deposit of £250 is payable with your balance of hire. This will be refunded within 30 days of the end of your holiday less any deductions for the repair of any breakages, losses or damage to the property or its contents. If you have any breakages, please let us know as soon as possible so that we can make any necessary replacements for the benefit of subsequent guests. Please note that damages and losses are not limited to the security deposit and any costs in excess of this amount will be invoiced and payable in full without delay. The security deposit will also be used to cover any additional costs of cleaning if the property is left dirty or if vacated later than 10.00am on the day of departure (unless a later departure time agreed beforehand).
8.1. Recycling & Security deposit: The security deposit will also be used to cover any additional costs incurred because the recycling policy has not been followed. This includes using the correct bins.

9. Pandemic Cancellation policy


If your booking cannot go ahead as planned due to Government restrictions / a lockdown situation arising out of a pandemic situation, then we will refund you, or you can choose to reschedule your booking.
However, if you and your party wish to cancel for any other reason, then our normal cancellation policy as per point 2 applies.
If you fall ill before your stay and cannot come on holiday, or you have been asked to self-isolate and therefore you cannot come on holiday, we will not be able to refund you.

Oct2023/dhn