Terms & Conditions
1. Booking your holiday & payment
To secure a booking for Grange Farm, a £ 200 deposit per week /
weekend is required, as well as a completed booking-form. The
balance is due six weeks before the starting day of the rental
period. Bookings made less than two months before the start of the
rental period, must be paid in full.
Payments are accepted by Cheque, bank transfer or Paypal. After
receipt of the deposit and / or balance, and the cheque / payment
has cleared, your booking will be confirmed via surface mail or
e-mail. Payment for the balance and the security deposit are only
accepted in the form of one payment (several cheques or bank-
transfers from several people with different names and addresses
lead to misunderstandings and mistakes). If payment is not received
in time, we reserve the right to cancel your booking, in which case
condition 2 applies.
2. Cancellation Policy
If through unforeseen circumstances, you must cancel your holiday you must let us know in writing as soon as possible. On receipt of such notice, we will do our best to re-let the house. If we are successful, we will refund you your money (or part if we are only able to re-let the cottage for part of your rental period) less £100.00 per week / weekend for our administration costs. If we are not able to re-let the house, you will be liable to pay 100% of the total price. We advise you to take out travel insurance. For Covid-19 or any other pandemic situation, see point 9.
3. What we expect of you
3.0 On the starting day of your rental period, you can enter the
house at 4:00 pm. On the day of departure, please leave the
property by 10:00 am.
3.1 You must look after the house and its content and leave it in
the same condition as it was on your arrival. You will be
responsible for the cost of any damages, breakages, losses and any
extra cleaning or repair costs which arise due to your
non-compliance with this condition.
3.2 We expect all clients to have consideration for other people.
If in our reasonable opinion or in the reasonable opinion of any
other person in authority, you or any member of your party behaves
in such a way as to cause or be likely to cause danger, upset or
distress to any third party or damage to property, we are entitled,
without prior notice, to terminate the booking of the person(s)
concerned. In this situation, the person(s) concerned will be
required to leave the accommodation. We will have no further
responsibility towards such person(s). No refunds will be made, and
we will not pay any expenses or costs incurred as a result of the
termination.
3.3 It is prohibited to smoke in the house.
3.4 It is prohibited to charge electric bicycles or e-scooter
batteries in the house. If you need to charge them, please ask us
for advice of where you could charge them.
3.5 Please do not leave any other electric devices charging while
not in the house, and do not charge anything on top of bedding,
clothes, or soft furnishings.
3.6 It is not allowed to use candles in the house.
3.7 The use of deep fat fryers on the premises is strictly
prohibited.
3.8 You must keep all (fire) exits / doors clear and not obstruct
them.
3.9 You are not allowed to bring any pets into the property.
3.10 To be aware that the top bunk beds are not suitable for
children under the age of 6
4. Parking
Please note it is essential that al clients are aware when making a booking that we offer parking for a maximum of 4 vehicles. Due to the size and the lay out of the village no other convenient parking is available.
5. Rights of Entry
We reserve the right to enter the property to inspect the house and/or carry out any necessary repairs or maintenance.
6. Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday, you must inform us immediately. Until we know about a problem or complaint, we cannot begin to resolve it.
7. Our Liability
Should a property be removed from our portfolio prior to your holiday (possible sale of property, use by owner, long let taken), we will offer, whenever possible another home of similar standards or a total money refund. We shall not incur any further liability for damages or consequential loss; or for cancellation due to circumstances beyond our control, including war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or any other cause.
8. Security Deposit
A refundable security deposit of £250 is payable with your
balance of hire. This will be refunded within 30 days of the end of
your holiday less any deductions for the repair of any breakages,
losses or damage to the property or its contents. If you have any
breakages, please let us know as soon as possible so that we can
make any necessary replacements for the benefit of subsequent
guests. Please note that damages and losses are not limited to the
security deposit and any costs in excess of this amount will be
invoiced and payable in full without delay. The security deposit
will also be used to cover any additional costs of cleaning if the
property is left dirty or if vacated later than 10.00am on the day
of departure (unless a later departure time agreed
beforehand).
8.1. Recycling & Security deposit: The security deposit will
also be used to cover any additional costs incurred because the
recycling policy has not been followed. This includes using the
correct bins.
9. Pandemic Cancellation policy
If your booking cannot go ahead as planned due to Government
restrictions / a lockdown situation arising out of a pandemic
situation, then we will refund you, or you can choose to reschedule
your booking.
However, if you and your party wish to cancel for any other reason,
then our normal cancellation policy as per point 2 applies.
If you fall ill before your stay and cannot come on holiday, or you
have been asked to self-isolate and therefore you cannot come on
holiday, we will not be able to refund you.
Oct2023/dhn
Grange Farm Holiday Cottages
High Hawsker; Whitby; North Yorkshire; YO22 4LF; England
Telephone: 07976 836678 Email: info@grangefarm.net
© 2023
Grange Farm Holiday Cottage. All rights
reserved
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